Learn from the mistakes of others

for taking hard or complicated IT tasks and enabling a broader set of IT professionals through interface and management usage improvements.

note that he never actually says what these 'it professionals' are supposedly enabled to do!!

the whole article is full of pretentious american managerial obfuscation speak like this. enables him to brush off detractors by saying they don't understand what he's written, in a high handed way, as if not being able to understand this crap is their problem not his.

[which is precisely the problem of the whole microsoft culture. "but our software is intuitive. if you don't understand it, or it doesn't do what you expect/want, you just need to learn to do things properly - the microsoft way."]

there is a fourth consequence: 'it "professionals"' who are equally lost coz they only know how to do things according to the expensive ms manual/training course they read/went to tend to lock down as much of the system as they can. this means users have to ask the 'it professionals' for assistance whenever they need/want to do something not anticipated by the uncreative automatons ms certified netblah "engineers" [whatever the fuck that is supposed to mean - since when do these people 'engineer' anything!! aarrgh!] [[i'm ok. i'm ok. i'm calm. anger is the monkey killer, the luser death. i will not anger ....]]

this enables orgs to push a lot of tech support costs out of tech support and onto secretaries - who end up having to learn their way around the systen just to get work done - which is hampered by thier new tech support role (for which they are not paid).

therefore, to measure the true cost of supporting an ms system, the cost of this displaced work has to be taken into consideration - something ms funded surveys never do ...